ISO9000認證(zheng)后的(de)感悟

 記得(de)以前課(ke)文里有這樣一(yi)則故事，魏文王問(wen)名醫(yi)扁鵲(que)：“你們三(san)兄(xiong)弟(di)都精(jing)通醫(yi)術，相比之(zhi)下，哪一(yi)位(wei)是(shi)最好的呢？”扁鵲(que)回(hui)答說：“長兄(xiong)最好，中兄(xiong)次之(zhi)，我最差。”

 　　魏文王又問(wen)：“那么你名(ming)氣(qi)為什么最(zui)大(da)呢？”扁(bian)鵲(que)(que)答：“長兄(xiong)(xiong)治(zhi)病(bing)(bing)(bing)(bing)，是治(zhi)在(zai)(zai)(zai)(zai)病(bing)(bing)(bing)(bing)情還未發(fa)作(zuo)之(zhi)前(qian)(qian)(qian)，一般(ban)人由于不知曉他(ta)(ta)能(neng)把(ba)病(bing)(bing)(bing)(bing)灶鏟除(chu)在(zai)(zai)(zai)(zai)發(fa)病(bing)(bing)(bing)(bing)之(zhi)前(qian)(qian)(qian)，他(ta)(ta)的(de)名(ming)氣(qi)始終(zhong)傳(chuan)不出去(qu)；中兄(xiong)(xiong)治(zhi)病(bing)(bing)(bing)(bing)，是治(zhi)在(zai)(zai)(zai)(zai)病(bing)(bing)(bing)(bing)情的(de)初期(qi)，人們(men)便認為他(ta)(ta)只能(neng)治(zhi)一些(xie)小病(bing)(bing)(bing)(bing)，他(ta)(ta)的(de)名(ming)聲只能(neng)在(zai)(zai)(zai)(zai)附(fu)近鄉里(li)傳(chuan)播；而(er)我(wo)治(zhi)病(bing)(bing)(bing)(bing)，都(dou)(dou)(dou)是治(zhi)在(zai)(zai)(zai)(zai)病(bing)(bing)(bing)(bing)情嚴重(zhong)之(zhi)時，人們(men)看(kan)到我(wo)通過穿經脈、動筋骨、敷(fu)大(da)藥能(neng)把(ba)病(bing)(bing)(bing)(bing)治(zhi)好(hao)，都(dou)(dou)(dou)以為我(wo)醫術高明，名(ming)氣(qi)就這樣傳(chuan)播開了。” 　　不僅僅是扁(bian)鵲(que)(que)，在(zai)(zai)(zai)(zai)我(wo)們(men)公司也(ye)同樣存在(zai)(zai)(zai)(zai)著(zhu)同樣的(de)情況。我(wo)們(men)在(zai)(zai)(zai)(zai)公司里(li)的(de)不同崗位上(shang)充(chong)當著(zhu)扁(bian)鵲(que)(que)三兄(xiong)(xiong)弟的(de)位置，然而(er)很多的(de)時候我(wo)們(men)在(zai)(zai)(zai)(zai)問(wen)題發(fa)生(sheng)的(de)時候都(dou)(dou)(dou)把(ba)像(xiang)扁(bian)鵲(que)(que)一樣能(neng)在(zai)(zai)(zai)(zai)事后拍板(ban)的(de)人當成救(jiu)星，將希望(wang)寄托在(zai)(zai)(zai)(zai)他(ta)(ta)們(men)身上(shang)，如此，我(wo)們(men)何不做好(hao)事前(qian)(qian)(qian)的(de)控(kong)制呢？

 　　有(you)事前控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)，就(jiu)必定會有(you)事中(zhong)和事后(hou)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)。事后(hou)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)，其(qi)(qi)實就(jiu)是(shi)一種(zhong)糾正措(cuo)施，是(shi)一種(zhong)“亡羊(yang)補牢”式的(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)方法，其(qi)(qi)重(zhong)點是(shi)將(jiang)注意力放(fang)在(zai)(zai)(zai)結果上，雖然問題得到了(le)暫(zan)時性的(de)(de)(de)解(jie)決(jue)(jue)，但也(ye)有(you)了(le)“丟羊(yang)”的(de)(de)(de)損失。 　　事前事中(zhong)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)則是(shi)在(zai)(zai)(zai)生(sheng)產(chan)過(guo)程中(zhong)利用各種(zhong)有(you)效地(di)信(xin)息(xi)，將(jiang)問題解(jie)決(jue)(jue)在(zai)(zai)(zai)萌芽狀(zhuang)，預防(fang)大問題的(de)(de)(de)發生(sheng)。 　　管(guan)理(li)就(jiu)如(ru)同醫生(sheng)看病一樣(yang)，治標不能(neng)忘記固本。治標只在(zai)(zai)(zai)事后(hou)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)，而(er)治本則注重(zhong)事前控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)。相對(dui)于事后(hou)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)，事前控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)是(shi)一種(zhong)最好(hao)的(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)手段(duan)。現實管(guan)理(li)中(zhong)，人(ren)們習慣并熱(re)衷于事后(hou)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)，頭痛醫頭，腳痛醫腳，對(dui)那些能(neng)在(zai)(zai)(zai)事后(hou)能(neng)夠(gou)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)將(jiang)才，人(ren)們大加(jia)贊賞(shang)，員(yuan)(yuan)工服(fu)氣，領(ling)導認(ren)可(ke)。而(er)對(dui)那些針對(dui)苗(miao)頭，防(fang)微(wei)杜漸，通過(guo)事前的(de)(de)(de)及時控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)，過(guo)程的(de)(de)(de)有(you)效管(guan)理(li)，讓問題消滅在(zai)(zai)(zai)萌芽狀(zhuang)態的(de)(de)(de)默默無聞(wen)者，卻不能(neng)引起大家的(de)(de)(de)重(zhong)視。以(yi)至于大多(duo)數員(yuan)(yuan)工工作積極性不高，因為(wei)在(zai)(zai)(zai)他們看來，他們在(zai)(zai)(zai)生(sheng)產(chan)中(zhong)控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)再好(hao)、工作的(de)(de)(de)在(zai)(zai)(zai)仔細也(ye)沒(mei)有(you)人(ren)會去注意他們。所以(yi)加(jia)強對(dui)事前控(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)關注，不僅僅是(shi)對(dui)保證(zheng)產(chan)品質量的(de)(de)(de)一項措(cuo)施，更是(shi)對(dui)員(yuan)(yuan)工工作的(de)(de)(de)一種(zhong)肯定。

 　　事(shi)(shi)后(hou)(hou)控(kong)(kong)制(zhi)(zhi)，關注的(de)只(zhi)(zhi)(zhi)是結果(guo)，忽(hu)視的(de)是過(guo)程(cheng)(cheng)。如果(guo)我(wo)們(men)僅(jin)依賴(lai)于事(shi)(shi)后(hou)(hou)控(kong)(kong)制(zhi)(zhi)，就(jiu)會淡化(hua)我(wo)們(men)的(de)工(gong)作責任(ren)心，就(jiu)會疏于過(guo)程(cheng)(cheng)管(guan)理，就(jiu)會在各種苗頭和不良(liang)事(shi)(shi)態面前睜一只(zhi)(zhi)(zhi)眼(yan)閉一只(zhi)(zhi)(zhi)眼(yan)，等到(dao)問(wen)題(ti)出現(xian)之后(hou)(hou)，才采取(qu)行動，所(suo)造成的(de)后(hou)(hou)果(guo)及損(sun)失則(ze)無法挽回(hui)了。事(shi)(shi)前控(kong)(kong)制(zhi)(zhi)和事(shi)(shi)中控(kong)(kong)制(zhi)(zhi)，它能夠見微(wei)知著，未雨綢繆，提早防范(fan)，能夠增強工(gong)作的(de)預見性，能夠強化(hua)過(guo)程(cheng)(cheng)管(guan)理，能夠將影響深遠(yuan)的(de)“小(xiao)問(wen)題(ti)”，采取(qu)有(you)效地措施及時處理。

 　　相信只有當我(wo)們真正明(ming)白(bai)了什(shen)么是糾正措(cuo)施，什(shen)么叫(jiao)預防(fang)措(cuo)施，我(wo)們才會知道怎(zen)樣的(de)(de)控(kong)(kong)制才是最佳最有效的(de)(de)控(kong)(kong)制。俗話說：“預防(fang)重于(yu)(yu)治(zhi)療”，“防(fang)范(fan)勝于(yu)(yu)救災”。其實，問題的(de)(de)預防(fang)者(zhe)優(you)于(yu)(yu)問題的(de)(de)解(jie)決者(zhe)，我(wo)們每一個人應(ying)多一些(xie)事前(qian)控(kong)(kong)制、事中控(kong)(kong)制，少(shao)一些(xie)事后控(kong)(kong)制！